Cloud Shopping strictly controls the supply channels globally, and all products are directly sourced from brand officials and brand distributors, and the official online sales authorization of the brand is obtained. If you think that the cloud purchased products are counterfeit, and can provide national quality inspection The organization's certification documents, after confirmation, will provide the service guarantee of 10% off for one compensation while returning the amount of goods. In order to protect your interests, the following items are explained for cloud purchases:

1. Yungou Global guarantees authentic licensed products for all commodities and delivers them through regular channels. All commodities can enjoy the manufacturer ’s nationwide warranty service. In accordance with the national three-guarantee policy, the obligations of warranty, replacement and return of goods sold are fulfilled .

2. When a functional failure specified by the National Three Guarantees occurs, the failure is verified by the manufacturer's designation or a special after-sales service center. You can choose to exchange or repair; more than 15 days and within the warranty period, you can only guarantee Enjoy free maintenance service during the period. In order not to delay your use and shorten the maintenance time of the faulty product, we recommend that you directly contact the manufacturer's after-sales service center for processing. You can also directly look up the after-sales service center of the manufacturer across the country for the product in the warranty card of the product.

3. Cloud Buy Global sincerely reminds the lucky people that when you receive the product, please try to sign it in person and unpack the goods in person. If there is a problem (damage in transit), please do not sign it! Negotiate with the courier, refuse to sign, and return !

4. After receiving the product, if you find that there are quality problems, please do not handle it privately, keep the original packaging properly, contact the cloud customer service staff at the first time, and the cloud shopping global will negotiate with the shipping mall to resolve it within 48 hours. If it is damaged or lost, we will not be able to process your return.

If there is any objection to the negotiated processing results, please go to the local manufacturer's after-sales service center for testing and issue a formal test report (for some manufacturers' after-sales service center cannot provide the test report, you need to provide maintenance inspection documents), if the test The report confirms that it is a quality problem, and then returns the test report, the problematic product and the complete packaging accessories to the shipping mall for replacement procedures, and the relevant costs incurred will be borne by the relevant party responsible for cloud purchase.

Due to the production process or warehousing logistics, the electronic products and accessories on the cloud purchase global may have a chance of failure during receipt or use. Cloud purchase global cannot guarantee that all products are not faulty, but we guarantee that all the products sold Is a brand new authentic licensed, can provide formal after-sale protection. We guarantee the regular purchase channels and quality of the goods. If you doubt the quality of the goods received, please provide a written identification issued by the manufacturer or the official, and we will handle it in accordance with national laws. However, for any fraudulent behavior, Yungou Global will reserve the right to pursue legal liabilities according to law. The final interpretation of this rule is owned by Yungou Global.